How AICRANE Earned Trust: RTG Crane Solution and Professional Service for a New Client
Project Overview
Recently, AICRANE successfully delivered an Rubber Tyred Gantry Crane solution to a new Russian client, Elena, who was sourcing reliable lifting equipment for her end customer. By providing transparent factory visits, professional technical guidance, and full support during installation and commissioning, AICRANE transformed initial customer doubts into trust, ensuring safe and efficient crane operation while laying the foundation for a long-term partnership.
Product:MHT-20t single girder RTG crane
Application:Used to lifting metal and concrete products
Installation time:November 2025
Location:Vladivostok
Customer Need — Finding a Reliable RTG Crane Supplier
Elena, acting as a purchasing agent, needed to procure a high-quality crane in China for lifting metal and concrete products at her client’s factory. As this project carried high importance for her end customer, she urgently needed a dependable and professionally supported supplier who could minimize procurement risks and ensure equipment quality.
Project Challenge
As a first-time cooperation, the customer faced significant uncertainty. Elena needed hard evidence, not promises, to confidently recommend the supplier to her end customer.
Difficult to assess the real quality of Chinese manufacturers online.
High-value equipment brought high procurement risks.
Lack of trust—videos and calls could not fully validate production standards
Our Solution — Building Trust Through Transparency
AICRANE addressed the customer’s concerns with complete openness and responsibility. Through real evidence and professional service, we successfully transformed the customer’s initial doubts into full confidence.
Factory Visit Invitation
We proactively invited the customer to visit our factory in China, offering full access to production workshops and testing facilities.
Transparent Production Process
We openly demonstrated the entire manufacturing, assembly, and testing stages of the RTG crane—allowing the customer to verify quality on site.
Professional Delivery & Technical Support
After contract signing in May, we completed production and delivery by October, and our engineers provided guidance during installation and commissioning to ensure smooth operation.
Results & Value Delivered
Elena and her end client expressed strong satisfaction with both the crane quality and our service, reinforcing their confidence in future cooperation.
- High-quality RTG crane delivered successfully
- Professional on-site installation & commissioning
- Customer satisfaction reinforced trust in AICRANE
- Cooperation evolved into a long-term partnership
