Attending to the Core Needs of Clients
AICRANE provides comprehensive one-stop services, covering the entire process from project consultation to equipment delivery and after-sales. We are equipped with an experienced online consultant team, technical support team and delivery team to ensure high-quality production of equipment, while also providing each customer with a convenient and efficient service experience.
AICRANE technical team is equipped with technicians experienced in lifting equipment design, and is committed to providing clients with customized solutions. Whether it is a specific tonnage, special working environment, or specific project requirements, our engineers will provide you with 2-3 sets of solutions, including pictures, videos, instructions, configurations, 3D drawings, etc. of the equipment to ensure that they are the most suitable lifting equipment is provided for customer projects.
The smooth putting into use of equipment and high customer satisfaction are also what AICRANE pursue. After the equipment arrives at the customer’s site, we will arrange for engineers to provide remote video installation guidance, or go to the site to provide guidance according to customer needs. We will ensure that the equipment undergoes strict debugging after installation and can operate normally.
In order to ensure the safe use of the equipment and maximize its performance, we provide training services to customers, and AICRANE’s professional technicians will train the customer’s operators. The training content includes equipment start-up and shutdown procedures, emergency procedures execution methods, detailed instructions for various configurations, etc.
AICRANE has established overseas branches in the Philippines, Indonesia, Malaysia, Uzbekistan, Nigeria, Russia, and developed local agents in more than 30 countries, ensuring timely consultation, installation, spare-parts support and after-sales service for customers worldwide.
the Philippines
Malaysia
Indonesia
Russia
Nigeria
Uzbeksitan
We provide comprehensive after-sales service to ensure long-term customer satisfaction and smooth project operation after equipment delivery. Our after-sales service team is composed of professional technicians who have rich experience and professional knowledge and can promptly and efficiently solve various problems encountered by customers during the use of equipment.
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